Policies

 

Our contact details

Kernot Management Consultancy Ltd
251 Eastcote Road
Ruislip
Middlesex
HA4 8BN
info@kernotmanagement.co.uk, tania@kernotmanagement.co.uk, technical@kernotmanagement.co.uk
01985292200
kernotmanagement.co.uk
Tania Jessup, tania@kernotmanagement.co.uk.
Also include the name and contact details for your main point of contact for data protection matters. This does not
have to be a designated ‘Data Protection Officer’

What type of information we have

Kernot Management Consultancy Ltd
251 Eastcote Road
Ruislip
Middlesex
HA4 8BN
info@kernotmanagement.co.uk, tania@kernotmanagement.co.uk, technical@kernotmanagement.co.uk
01985292200
kernotmanagement.co.uk
Tania Jessup, tania@kernotmanagement.co.uk.
Also include the name and contact details for your main point of contact for data protection matters. This does not
have to be a designated ‘Data Protection Officer’

we get the information and why we do we have it

KMC use the Trade Credit Application form to collect information directly from our customer.
The data KMC hold is given by consent (by actively signing the TCA) and used for legitimate interests, contact and
to provide a good service.
Our customers can amend personal information or withdraw consent at any time by contacting Tania Jessup on
01895292200 or tania@kernotmanagement.co.uk.
A customer who does not wish to complete a TCA can use our service if paying at the point of service.

What we do with the information

KMC use your information to make contact with you and to provide a good service.
KMC do not normally share your information but may decide to do so with debt collection agencies in the case of
debt collection, tracing and fraud. KMC will instruct the outside agency to delete our customer information once the
issue has been resolved.
KMC do not make automated decisions or do profiling on your data.

How we store your information

Your information is kept in its original format and stored in a locked office accessed only by the business owners,
Dean Kernot and Tania Jessup. It will be kept whilst we continue business together, if there is a period without
business for 1 year, KMC will contact you to obtain permission to destroy your information by means of shredding.

Your data protection rights

Under Data Protection Law you have rights, including your rights of access, rectification, erasure, restricting of
processing, to object to processing, to data portability.

You are not required to pay any charge. If you make a request, we have 1 month to respond to you.

Please contact us at Kernot Management Consultancy Ltd, 251 Eastcote Road, Ruislip. HA4 8BN, if you wish to make a
request.

How to complain

Any complaint can be sent, emailed or telephone called to the following details,
Tania Jessup, 251 Eastcote Road, Ruislip, HA4 8BN, tania@kernotmanagement.co.uk, 01985292200.
A complaint can also be made to ICO on 03031231113, ico.org.uk.

Our contact details

Name: Tania Jessup
Address: Kernot Management Consultancy Ltd, 251 Eastcote Road, Ruislip, HA4 8BN
Phone Number: 01895292200
E-mail: tania@kernotmanagement.co.uk

What type of information we have

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

• Company name and nature of business

• Bank details

• Financial information

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Legitimate reason

• Contact

• Service

• [If applicable] We also receive personal information indirectly, from the following sources in the following scenarios:

• None

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Tania Jessup,
tania@kernotmanagement.co.uk, 01895292200.

(b) We have a vital interest.

c) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to contact you and give a good service.
We may share this information with debt collection agencies in the case of debt collection,tracing and fraud
prevention.

How we store your information

Your information is securely stored in a locked office.
We keep personal information for 1 year. We will then dispose your information by shredding.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have
the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in
certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in
certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another
organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to
respond to you.
Please contact us at tania@kernotmanagement.co.uk, 01895292200 if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

 

We hope you are happy with our products but if you find that they do not meet the specification and/or are not of a
satisfactory quality, we offer an Advance Replacement Service (ARS), whereby KMC will provide a like for like
replacement, new product to you.

The original product must then be returned to KMC, for investigation.

See below for full details of our return policy.

Return Process


The faulty/unsatisfactory product must be reported to the KMC Technical Line on 01895 292200 within 48 hours of receipt.

The ARS will be initiated upon a remote faulty diagnosis by KMC and a replacement will be sent promptly.

KMC will provide a Return Merchandise Authorization (RMA) number to be included in the return of the original
faulty/unsatisfactory product. Send to KMC at the above address using the packaging from the replacement product.
The return must be received, complete and within 28 days of the initial fault report.

Note: The sender will be responsible for all return shipping charges. We recommend that you use a tracking method.

Once your return has been received, we will make an inspection and report to you that we have received it.

We will then provide a resolution depending on the outcome of our investigation.

Remedies

 

Please allow at least 30 days from the receipt of your return for us to complete the investigation process. We will notify
you by email when your return has been processed and let you know both the outcome of the investigation and the
resolution status.

– If the product is found to be faulty, no further action is necessary.
– If the product is found to be either out of warranty or damaged after being dispatched by KMC you may wish to
have the items disposed of by us or returned to you at your cost.
– If there is no fault found we will return to you at your cost and charge in full for the product.

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